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1. introduction

1.1

Our website (www.comave.com) uses cookies and similar technologies to help us to provide you with a good experience when you browse our website and also allows us to improve our site. Please read this notice carefully together with our website privacy notice as it contains important information on who we are and how we use cookies on our website.

1.2

Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you. These other third-party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third-party websites, please consult their notices as appropriate.

2. what is a cookie?

2.1

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

2.2

There are three main types of cookies:

  • Session cookies: specific to a particular visit and limited to sending session identifiers (random numbers generated by the server) so you don't have to re-enter information when you navigate to a new page or check out. Session cookies are not permanently stored on your device and are deleted when the browser closes;
  • Persistent cookies: record information about your preferences and are stored in your browser cache or mobile device; and
  • Third party cookies: placed by someone other than us which may gather data across multiple websites or sessions.

2.3

We describe our use of cookies, including a detailed list of your information which we and others may collect through cookies, below.

3. different types of cookies

3.1

Categories of cookies: cookies can be grouped by what they help the website or website owner do:

  • Necessary cookies are cookies which help the website to run properly (when they are strictly necessary cookies it means their only function is to help the website work);
  • Performance / functionality cookies help a website owner understand and analyse how a user uses a website, in order to personalise content and remember user preferences. They are optional, and we will ask for your permission to enable them;
  • Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, etc. They are optional, and we will ask for your permission to enable them;
  • Marketing / advertising cookies tailor online adverts to reflect the content you have previously browsed and help inform companies about your interests so they can show you relevant adverts. They are optional, and we will ask for your permission to enable them.

4. what do we use cookies for?

4.1

We use cookies:

  • a) to track how visitors use our website;
  • b) to record whether you have seen specific messages we display on our website;
  • c) to keep you signed into our website;
  • d) where we post content and links to content, we use cookies to capture and analyse information such as number of views and shares;

5. what cookies do we use?

5.1

The cookies we use on our website are:

Cookie NameRetentionPurpose
Necessary cookies
announcement-cookie365 daysFor displaying announcement across website.
announcement-propertycookie180 daysFor displaying announcement on property information page.
ascott-lang30 daysKeep visitor's configuration for language of website when reloading / re-opening website.
ascott-languageSessionTo enable website content to display in the language reflected by the language selector in the site's top header navigation.
AWSALB / AWSALBCORS7 days / 7 daysThese cookies are used for load balancing.
visid_incap_1348536365 daysFor DDoS protection and web application firewall.
cookie_consent365 daysCookie consent tracking
session_tokenPer sessionSession ID tracking
auth_token30 daysAuthentication token for logged-in users
csrf_protection1 dayCSRF token for form submissions
auth0Per SessionSession management cookie
auth0.ssodataPer SessionCross-origin authentication for SSO
auth0_compatPer SessionBackward compatibility for Auth0 setup
_csrfPer SessionCSRF protection cookie for Auth0
__Host-Auth0Per SessionAuth0 secure session cookie
localePer SessionLocale tracking for language settings
guestCartIdPer SessionCart ID for guest users
CloudFront Cookies
CloudFront-SignaturePer SessionUsed for signed requests in CloudFront
CloudFront-PolicyPer SessionDefines access policies for signed URLs
CloudFront-Key-Pair-IdPer SessionIdentifies the AWS key pair for signing
Session Management Cookies
USESSIONIDPer SessionSession management for authenticated users
Functional Cookies
auth0.is.authenticatedPer SessionTracks if user is authenticated
auth0.ssoPer SessionAuth0 cookie for Single Sign-On functionality
API Gateway / Load Balancer Cookies
AWSALB7 daysApplication Load Balancer cookie for session persistence
AWSALBCORS7 daysSame as AWSALB but with CORS support
X-Amzn-Trace-IdPer SessionTracing requests via AWS X-Ray
Analytics Cookies
_ga730 daysUsed to distinguish users by assigning a unique identifier to each visitor for analytics purposes. They are used to collect information about how visitors use our site, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. We use the information to compile reports and to help us improve the site.
_gid1 dayUsed to distinguish users by assigning a unique identifier to each visitor for analytics purposes. They are used to collect information about how visitors use our site, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. We use the information to compile reports and to help us improve the site.
_gat1 minuteUsed to throttle the request rate, limiting the collection of data on high-traffic sites.
_gat_UA-XXXXXXX1 minuteThis is a pattern type cookie where the pattern element on the name contains the unique identity number of the account or website it relates to. Used to limit the amount of data recorded by Google on high traffic volume websites.
_gac_UA-XXXXXXX365 daysContains campaign-related information for the user. Used to link visitor information with Google Ads accounts.
Marketing/advertising Cookies
facebook_pixel90 daysFacebook Pixel cookie for retargeting ads
google_ads_conversion365 daysTracks conversions from Google Ads
doubleclick540 daysDoubleClick cookie for managing advertising campaigns
adroll_tracking365 daysAdRoll tracking for retargeting ads
criteo_ad365 daysCriteo cookie for retargeting ads
bing_ads_conversion365 daysTracks Bing Ads conversions
taboola_tracking365 daysTaboola ad tracking cookie
mailchimp_tracking365 daysTracks interactions from email marketing (Mailchimp)
hubspot_lead_tracking365 daysTracks user behavior via HubSpot for lead generation
salesforce_dmp365 daysSalesforce Data Management Platform for targeted marketing
marketo_tracking365 daysMarketo for tracking marketing campaigns
pinterest_marketing365 daysTracks user behavior from Pinterest Ads
linkedin_marketing365 daysTracks user behavior from LinkedIn Ads
twitter_marketing365 daysTracks user behavior from Twitter Ads

5.2

We can only use cookies with your permission (you will be prompted by a message when you first visit our website, also known as a cookie banner, where you can choose to accept or decline our cookies).

5.3

We will ask for your consent to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested.

5.5

You can also manage cookies through your browser settings or device settings (your user manual should contain additional information). You may wish to visit https://allaboutcookies.org/how-to-manage-cookies to find out how to disable cookies on different browsers.

5.6

You can also delete cookies and opt-out of being tracked by certain cookies directly with the relevant third-parties (for example, you can disable Google Analytics on their website).

5.7

If you have any questions about our cookies, or how we otherwise use your personal data, please visit our Privacy Notice here for further details.

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